Privacy Policy

Xclusive Recruitment ("Xclusive", "we", "us" or "our") is committed to protecting the privacy of the individuals and organisations we work with. Recruitment is a sector in which the maintenance of ethical standards and privacy is essential, and we treat the personal information entrusted to us with care.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) (the "Privacy Act") and the Australian Privacy Principles (the "APPs"). It applies to our website at xclusiverecruitment.com.au (the "Site") and to all dealings we have with candidates, clients, referrers and other individuals.

By providing personal information to us, or by using our Site, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

1. What is personal information

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not. This includes information such as your name, contact details, employment history and other details relevant to recruitment.

2. Information we collect

The kinds of personal information we collect depend on the nature of your dealings with us. As a specialist recruitment-to-recruitment (Rec2Rec) consultancy, this may include:

Name, title and contact details (including email address, telephone number and postal address); employment and career history, including current and previous employers, roles, remuneration, billings and desk performance; qualifications, skills, licences and professional memberships; details contained in your curriculum vitae, cover letter or LinkedIn profile; references and information provided by referees; your career goals, preferences and availability; correspondence and records of our communications with you; and, where relevant and with your consent, information required to progress an application.

For clients and business contacts, we may collect the names and contact details of individuals within your organisation, together with information relevant to a recruitment engagement.

Sensitive information

Some personal information is "sensitive information" under the Privacy Act, which is afforded a higher level of protection. This may include information about criminal record or health where relevant to a role. We will only collect sensitive information where it is reasonably necessary for our functions and with your consent, or where the collection is otherwise required or authorised by law.

3. How we collect personal information

We collect personal information in a number of ways, including: directly from you when you contact us, submit your details, provide your CV, or communicate with us by email, telephone, our Site or social media (including LinkedIn); from third parties such as referees, your current or former employers (with your consent), and publicly available professional sources; and automatically when you visit our Site, as described in the "Cookies and website data" section below.

Where it is reasonable and practicable to do so, we will collect personal information directly from you. If you provide us with personal information about another person (for example, a referee), you confirm that you are authorised to provide that information and that you have made the individual aware of this Privacy Policy.

4. Why we collect, hold and use personal information

We collect, hold and use personal information for purposes connected with our recruitment services, including to: assess your suitability for roles and present you to prospective employers (with your consent); assist clients to identify and engage suitable candidates; contact and communicate with you; provide, manage and improve our services; verify your identity and the information you provide; maintain our records and manage our business and administrative operations; conduct market research and business development; send you information about opportunities, services or updates that may be of interest to you (where permitted); and comply with our legal and regulatory obligations.

We will not use or disclose your personal information for a purpose other than that for which it was collected, unless you would reasonably expect us to, you have consented, or the use or disclosure is otherwise permitted or required by law.

5. Disclosure of personal information

In the course of providing our services, we may disclose your personal information to: prospective employers and clients, where you have consented to us presenting your details in connection with a specific opportunity; referees you have nominated; our personnel, contractors and related entities on a need-to-know basis; third-party service providers who assist us to operate our business, such as IT, data storage and hosting, communications and professional advisers; and courts, tribunals, regulatory authorities and law enforcement agencies, where required or authorised by law.

We do not sell personal information. We take reasonable steps to ensure that third parties to whom we disclose personal information handle it consistently with the Privacy Act.

6. Direct marketing

We may send you marketing communications about opportunities, services and updates that we consider may be of interest to you. We will only do so where permitted by the Privacy Act and the Spam Act 2003 (Cth). You may opt out of receiving marketing communications from us at any time by using the unsubscribe facility in the communication or by contacting us using the details below. We will action your request within a reasonable time.

7. Cookies and website data

When you visit our Site, our servers and third-party services may automatically collect standard technical data, such as your device's Internet Protocol (IP) address, browser type, the pages you access, and the date and time of your visit. We may use "cookies" (small data files stored on your device) and similar technologies to help the Site function, understand how it is used, and improve your experience. You can configure your browser to refuse cookies, although some parts of the Site may not function properly as a result.

8. Security and storage

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any log-in or account details secure and confidential.

9. Retention of personal information

We retain personal information only for as long as necessary for the purposes for which it was collected, or as required to comply with our legal, accounting or reporting obligations. Where personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

10. Overseas disclosure

Some of the third-party service providers we use (for example, cloud hosting, form and email providers) may store or process data outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles that information consistently with the Privacy Act, except to the extent you consent otherwise or the disclosure is required or authorised by law.

11. Accessing and correcting your personal information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We will respond within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for giving access in certain circumstances. In limited situations we may decline a request, in which case we will explain our reasons in writing.

12. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us using the details below with the details of your concern. We will investigate and respond to you within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our Site, and your continued use of our services after any change constitutes acceptance of the updated policy.

14. Contact us

For any questions, requests or complaints regarding your privacy or this Privacy Policy, please contact:

Xclusive Recruitment
Email: adam@xclusiverecruitment.com.au